Refund Policy

We want Lumen Premium to be worth it. If it isn’t, you can get your money back.

14-day refunds

You can request a full refund of any charge within 14 days of that charge, whether it’s your first month or a renewal. No questions needed, though we’d love to hear what didn’t work.

After 14 days

Charges older than 14 days aren’t refundable, except where the law requires it. You can still cancel anytime: your subscription won’t renew, and you keep Premium until the end of the period you’ve paid for.

How to request a refund

Email work@raashed.com from the address on your Lumen account, or include that address and the date of the charge. We’ll process the refund within 5 business days, and your bank or card issuer may take a further 5–10 business days to show it.

Payments are processed by Dodo Payments, our Merchant of Record, so the refund is issued by Dodo Payments to your original payment method and appears under their name on your statement.

What happens to Premium

When we refund your most recent charge, your subscription is cancelled and Premium ends right away, which locks the desktop app until you subscribe again. Recordings you’ve already exported stay on your device and are yours to keep.

Cancelling

To stop future charges without a refund, open the upgrade page and choose Manage billing. See our Terms of Service for the full subscription terms.